Orders
How Do You Know You Have Got My Order?
Once you place an order and complete the payment, you'll receive an email confirmation with your order ID sent to the email address you provided during checkout.
Can I Add New Items To An Existing Order?
Unfortunately, that's not possible. However, you're welcome to place a new order. If you'd like everything to arrive together, please email us at support@fizzye.com.
I Need To Make Changes To My Order. What Are My Options?
If you need to change or cancel your order, please contact us right away. If your order hasn’t been processed yet, we’ll be happy to make the changes or cancel it. However, if it has already been processed, we won’t be able to make any modifications, especially since most of our products are personalized.
When Will My Order Be Dispatched?
Since most of the products on our website are customized, delivery times may vary. Once your order is dispatched from the warehouse, you'll receive a WhatsApp notification with the estimated delivery time and tracking ID.
Is Shipping Free Of Cost?
Yes, Absolutely!
Will I Be Charged Any Taxes?
All taxes are included in the product price, so you won’t need to pay anything extra.
Can I Track My Order?
Once your order has been shipped, we will send you the tracking details via email or WhatsApp.
Customization
Will I Receive A Preview Of How My Products Will Look?
We have made every effort to provide images that closely represent the actual product. Rest assured, our design team will take great care to ensure your product matches the image you see. Additionally, if needed, we will send you the design for approval after the order is placed for any further queries.
Is there A Character Limit For Personalising The Products?
For some products, we have a character limit due to limited space for personalization. The final appearance may vary based on the length of the name or text entered.
Can I Change The Personalization Details Once I’ve Placed An Order?
Please make sure all details are entered correctly when placing your order, as we won’t be able to make changes once the order is placed. Thank you.
Since I’m Personalizing My Product, Can I Modify The Design / Color / Pattern To Fit My Preferences?
You can enter your custom details in the customization section on our website while placing your order. For any further queries, we will reach out to you via WhatsApp.
Personal Information
Is My Personal Information Kept Safe ?
Your privacy is our top priority. Rest assured that your personal information is kept private and confidential, and we will never rent or sell it.
What Are Cookies ? Should I Be Worried About Them ?
Absolutely not! A cookie is a small piece of information stored on your computer’s hard drive by your web browser to track your activities on websites. We use cookies to monitor how often you visit our site, the contents of your shopping bag, your previous purchases, and to provide content tailored to your interests.
Payment
What Payment Does Fizzye Accept?
We accept payments via UPI (Paytm/ Gpay) and debit card bank transfer , credit/debit card , gpay , Paytm etc. We do not accept Cash On delivery.
Q. Is it safe to pay on knitroot?
Q. How will I know you received my order & when will payment be deducted?
Is It Safe To Pay On Fizzye?
Absolutely! At Fizzye, your online security is a top priority. All orders are processed through a secure checkout system. Additionally, to ensure your safety, we will verify that the billing address you provide matches the address on file with your credit card company.
How Will I Know If You Received My Order, And When Will The Payment Be Processed?
After you place your order, you will receive an email confirmation with your order ID.
Returns & Exchanges
Can I Return Or Exchange An Item I Purchased From Fizzye?
Since our products are personalized and made specifically for you, we do not accept exchanges or returns.
What If My Product Is Damaged?
Fizzye makes every effort to ensure your products arrive in perfect condition. If you receive a damaged item, please email us a picture of the damage within 1 day at support@fizzye.com, including your order or invoice number. We will respond within 24 hours with guidance on whether you need to return the product or if we will send a replacement.